Refund policy

The customer has the right to exercise the right of withdrawal within 14 days from the delivery of the package.

To exercise this right, the customer must notify LuxGentleman by email at info@luxgentleman.com within 14 days of receiving the goods, or alternatively submit a return request through their customer account at https://account.luxgentleman.com by selecting the order to be returned, clicking on “Request Return”, and submitting the return request in order to obtain approval and operational instructions (return label, packaging instructions, etc.).

All returns must be authorized in advance by LuxGentleman. Returns sent without prior written authorization will not be accepted.

A return or exchange may only be accepted if the product:

• is intact and unused;
• is returned in its original packaging, complete in all its parts (including packaging, labels, and any accessories).

Shipping costs for returns and exchanges are always borne by the customer.

Returned items must be shipped to the following address:

LuxGentleman di Alessandro Battaglia
Via Ferrante Imparato, 190
80146 Naples (NA)
Italy

Once the returned goods have been received and their integrity verified, LuxGentleman will refund only the cost of the product using the same payment method selected at the time of purchase, within 30 working days.

For customers outside the European Union, the refund will be issued as a store credit voucher to be used on the website within 12 months from the date of issue.