Terms of service
1. General Information
These Terms and Conditions govern the sale of products between customers of luxgentleman.com and LuxGentleman, headquartered and warehoused at Via Ferrante Imparato 190, 80146 Naples (NA), Italy, legally represented by Alessandro Battaglia.
Company details:
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Trade name: LuxGentleman
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VAT Number: IT07227551210
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Tax Code and Company Registration Number: BTTLSN82L09F839H
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Business Register (C.C.I.A.A. Naples): REA NA-870361
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Email: info@luxgentleman.com
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Phone: +39 081 23 00 650
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WhatsApp (Order & Returns Assistance): +39 351 40 51 326
2. Shipping
LuxGentleman ships worldwide via DHL.
Europe – DHL Express
Delivery usually within 1–2 business days.
An affordable and reliable service for all EU countries, offering full online tracking and home delivery to the address provided.
Worldwide – DHL Express Worldwide
Delivery usually within 2 business days, depending on the destination.
Express international service with real-time tracking and priority delivery to over 220 countries.
United States
Customs duties are included in shipping costs.
The price you see at checkout is the final price you will pay.
Shipping Fees
Shipping costs are automatically calculated at checkout based on the destination and parcel weight.
Shipping is free Europe for orders over €749.
Shipping is free Italy for orders over €499.
Processing Times
Orders are prepared and handed over to the courier within 1–2 business days after payment confirmation.
Orders are not processed or delivered on Saturdays, Sundays, or public holidays.
Delays and Liability
Any delays caused by force majeure (strikes, international holidays, adverse weather conditions, or customs inspections) are not attributable to LuxGentleman. In case of significant delays, customers will be informed via email or phone.
3. Accepted Payments
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Credit / Debit Cards (all major networks)
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PayPal (including 3-installment option where available)
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Klarna (3 interest-free installments)
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Scalapay (3 or 4 interest-free installments)
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Bank Transfer (prepaid)
4. Returns and Exchanges
The customer has the right to exercise the right of withdrawal within 14 days from the delivery of the package.
To exercise this right, the customer must notify LuxGentleman by email at info@luxgentleman.com within 14 days of receiving the goods, or alternatively submit a return request through their customer account at https://account.luxgentleman.com by selecting the order to be returned, clicking on “Request Return”, and submitting the return request in order to obtain approval and operational instructions (return label, packaging instructions, etc.).
All returns must be authorized in advance by LuxGentleman. Returns sent without prior written authorization will not be accepted.
A return or exchange may only be accepted if the product:
- is intact and unused;
- is returned in its original packaging, complete in all its parts (including packaging, labels, and any accessories).
Shipping costs for returns and exchanges are always borne by the customer.
Returned items must be shipped to the following address:
LuxGentleman di Alessandro Battaglia
Via Ferrante Imparato, 190
80146 Naples (NA)
Italy
As soon as the returned goods are received, they will be checked to verify their integrity. Once the check is complete, LuxGentleman will refund only the cost of the product using the same payment method used for the order.
Customers outside the European Union will also be refunded using the same payment method used for the order.
5. Prices
All prices displayed on luxgentleman.com include VAT.
The currency displayed on the website automatically adjusts based on the customer’s country or geographic location.
LuxGentleman reserves the right to change prices at any time but guarantees the application of the price indicated at checkout.
6. Liability
LuxGentleman shall not be held liable for damages or losses resulting from delays, failed deliveries, or discrepancies between products and their online descriptions.
Goods travel at the customer’s risk from the moment they are handed over to the courier.
Upon receipt, customers must verify the integrity of the package and the accuracy of the order.
Any discrepancies must be reported within 10 days to info@luxgentleman.com.